Case Study 01 — Staff Augmentation

TouchPoint360

An enterprise HR and workforce management platform that turned volatile shift rosters into 99.2% shift fulfillment — and cut overtime cost by 40%.

Enterprise workforce management platform202599.2% Shift Fulfillment

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Client: Enterprise workforce management platform
Year: 2025
Service: Staff Augmentation
Stack: Next.jsTypeScriptTailwind CSSNode.jsPostgreSQLRedisDockerJest

//Overview01

TheEngagement

TouchPoint 360 is an enterprise-grade Human Resources and Workforce Management platform built to orchestrate staffing rosters, shift scheduling, compliance tracking, and employee lifecycle operations across multi-unit business structures. We assembled an augmented engineering squad — full-stack engineers, UI/UX system designers, and QA architects — embedded directly into the client's team.

//The Challenge02

WhatWasintheWay

Managing volatile shift rosters across distributed teams led to frequent under-staffing and costly unplanned overtime. Fragmented HR tools prevented real-time visibility into employee availability, attendance, and certification compliance, and legacy manual spreadsheets caused scheduling conflicts and delayed dispute resolutions.

//The Solution03

HowWeBuiltThroughIt

We engineered an interactive calendar grid supporting drag-and-drop roster creation, automated shift swaps, and on-time tracking indicators, with a visual multi-view calendar (daily, weekly, monthly) using color-coded status. Automated compliance filters now prevent roster scheduling breaches and labor limit violations, backed by automated overtime calculation, seasonal holiday management, and an integrated People Module spanning onboarding, exit management, training, and performance reviews.